Need Answers? We're Here to Help!
Find everything you need to know about our products, services, and more. We’ve compiled answers to common questions to make your experience as smooth as possible. If you can’t find what you’re looking for, feel free to reach out!
Ordering and Products
We offer a curated selection of high-quality Spanish products perfect for easy tapas at home.
Enjoy authentic Spanish flavors, whether you’re dining solo or sharing with friends!
Simply just click through our website and place an order! Simple as 1, 2, 3
We love to accommodate custom requests to the best of our ability!
Please reach out to us directly through our contact form, email us at sales@derafoods.com.sg , or call us at +65 8928 2980.
Our team will be happy to discuss your needs and see how we can assist you
We do not have any minimum order amount! However, there is a minimum spend of $80 for free delivery
Whether you’re planning a large event or stocking up on your favorite Spanish delicacies, just let us know!
Please reach out to us directly through our contact form below, email us at sales@derafoods.com.sg , or call us at +65 8928 2980.
Our team will work with you to ensure your order is fulfilled with the quality and service you expect. ¡Estamos a tu disposición!
Currently work in progress, sorry for the wait!
Product Storage
Most of our products can be stored in a cool dry place, as long as it is away from the sun.
Once opened, products must be sealed and kept inside the fridge. Can be stored up to 3-5 days, varies from product to product
For cold-chain products, they must always be kept inside the fridge. This is because they are semi-preserved, to ensure you have the most authentic taste of the fish.
Payments and Refunds
Ready to order your Spanish favorites?
We offer a variety of secure payment options to make your shopping experience as smooth as a flamenco dance.
Choose from credit/debit cards, Google Pay, or Apple Pay at checkout.
Your fiesta is just a few clicks away!
Once your payment is processed, we’ll get to work preparing your order.
While we aim for prompt processing, please allow 1-2 days for your order to be prepared and dispatched.
Your delicious Spanish treats will be worth the wait!
If something isn’t quite right with your order, we’re here to help!
Contact us within 2 days of receiving your order, and we’ll assist with a refund or exchange.
We want every Spanish feast to be perfect, so don’t hesitate to reach out if you need support.
Should you have any changes of order or would like to cancel your order, kindly drop us a call, Whatsapp us or email us to let us know.
Do note that if the shipment has already shipped out, cancellation is no longer supported
Contact number: 8928 2980
Email Adderss: sales@derafoods.com.sg
Yes! All prices on the webiste includes 9% GST
Delivery and Shipping
We’re on a mission to deliver our Spanish delights all over Singapore. No matter where you’re located, we’ll make sure the fiesta reaches you!
Our goal is to get your goodies to you ASAP!
While we aim for quick delivery within 1-5 working days, a little fiesta prep time might be needed. Kindly give us 1-2 days to dispatch your order.
Keep an eye out for your order’s arrival!
Shipping costs vary based on location and order size, just like tapas!
From as low as $5, you’ll be able to enjoy Tapas at Home!
You’ll see the fee at checkout, and for larger orders or special requests, give us a shout for a personalized quote.
Accounts and Password
Simply sign up on our website in the top right hand corner!
So you can start exploring our delectable offerings, manage your orders, and enjoy a personalized shopping experience. ¡Vamos!
Forgot your password? ¡No hay problema!
Click on the “Forgot Password” link on the login page, and we’ll guide you through a quick and easy process to reset it.
Soon, you’ll be back to enjoying our Spanish delights in no time.
Need to update your details or manage your preferences?
Log in to your account anytime to make changes, check your order history, or update your delivery information.
It’s like having your own Spanish kitchen at your fingertips!
To keep your account secure, remember to log out when using shared devices and avoid sharing your password.
We Love to Hear From You
If you have any questions, you can contact us for enquiries about the product or services. You can also visit us at the provided location below.
OUR STORE
203 Henderson Road, #07-08, Henderson Industrial Park
Singapore 159546
CONTACT INFORMATION
+65 8928 2980
sales@derafoods.com.sg
OUR BUSINESS HOURS
Monday: 0900 hrs – 1800 hrs
Tuesday: 0900 hrs – 1800 hrs
Wednesday: 0900 hrs – 1800 hrs
Thursday: 0900 hrs – 1800 hrs
Friday: 0900 hrs – 1800 hrs
Saturday: 0900 hrs – 1300 hrs
Sunday: Closed